Our goal is to maintain our 5-star customer service rating with each and every one of our customers, new and repeat. Within 30 days after you have received your order, if you find that you are unsatisfied with your purchase, please contact us to let us know what issues you might be having with your order.
PLEASE NOTE: Custom orders are not eligible for returns, unless an error was made on our part. Other merchandise must be returned in the same condition as it was received and return shipping charges are non-refundable and are the responsibility of the customer. Refunds will be made for the price of the item, excluding shipping fees.
Your satisfaction and happiness is our #1 priority. We really do want to know if you're not absolutely thrilled with your order. If an error was made on our part, we'll do everything in our power to fix it. Before returning anything, please email us at firstname.lastname@example.org to request a Return Authorization and we will reply within two business days with the information needed to return the item.